Refund Policy

Last updated: June 2026

1. 7-day money-back guarantee

TestSurge offers a 7-day money-back guarantee on new paid subscriptions. If you are not satisfied for any reason within 7 days of your initial purchase, you are eligible for a full refund — no questions asked.

2. How to request a refund

To request a refund, simply email us at admin@kynetropo.com from the email address associated with your account. Include your account email and, if available, your invoice or order number so we can locate your purchase quickly.

3. Processing time

Approved refunds are processed within 5–7 business days back to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

4. After the 7-day window

After the initial 7-day window, monthly subscriptions are non-refundable. You can still cancel at any time from your account settings — cancellation stops future renewals, and you retain access through the end of your current billing period (pro-rated cancellation, not a pro-rated refund).

5. Annual plans

For annual plans, you may request a full refund within 30 days of purchase. After 30 days, annual subscriptions are non-refundable, but you can cancel auto-renewal at any time and keep access until the end of your paid term.

6. Contact

TestSurge — questions about refunds or billing? Email us at admin@kynetropo.com.